They were sort of helpful at first, the guy outside smoking ended up helping me and seemed to me he didn't like his job. Not very chipper or helpful when it came to getting a phone.. and this girl was there just on the computer while a man was waiting for well over a half hour.. Then was told I had to get the phone unlocked after buying it cause it isn't compatible with my family mobile plan from Wal-Mart, my mother had a good time but as for me, not impressed.