I came here yesterday after my mom and I have been scoping it out to try. Everyone I know (literally everyone) is obsessed with Dutch bros and now that it's walking distance from my new place I figured why not check it out.
We pulled up to the drive thru and this young blonde cheerful guy (didn't get his name) greeted us and asked what we wanted. We told him it was our first time but the Dutch freeze looked amazing. He explained everything and was so helpful. He even bought our drink for us.
I've been in the industry for a long time and you can tell when someone is doing something because they have to vs doing something because they just really care about their customers and that's this place!
Anywhoooo give it a shot you will love it! Try the bob Marley :)