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| - Chandana Mishra has been my endocrinologist since 04/2007 when I was diagnosed with Hashimoto's disease. She has been a kind, caring, professional doctor all the while.
I have always come in once every 3 months or once every 6 months depending on what's going on in my life (i.e. more frequently when pregnant). About every 2 years they order an ultrasound of my neck to check the status of a thyroid nodule.
I also love Dr. Mishra's PA, Ashlynn, as well. In the past, Dr. Mishra has had Physician's Assistants that I would describe as far from marvelous. I would resist having to see them, & insist I wanted to see Dr. Mishra herself. With Ashlynn, I feel quite differently. It really doesn't matter to me whether I see her or Dr. Mishra herself. I am confident in her ability to manage my condition.
My only complaint with Endocrinology Associates is the front desk staff. They have had a significant rate of turnover throughout the years. They've had great people, like a guy named Joseph I remember from the Phoenix office (before they opened on Raintree). More recently, they unfortunately have had some terribly rude individuals at that desk. Very cold & unfeeling! Sometimes they have even been mean to other individuals I've watched come into and exit the waiting area while I had been waiting to be seen. Once they even made me break down in tears in front of Ashlynn when I tried to express how terribly they had treated me. It just gave me such a feeling of overwhelming disappointment because I have been such a long-time patient - basically the equivalent of a regular customer. I expected & DESERVED better (as would even a first-time visitor/new patient).
I am happy to report that since I brought this to her attention, I have been being treated better by the front desk staff. That's how it should be. I can only hope the service remains at this new level. I will continue to go there regardless of caliber of service I receive from the front desk because I love my doctor, & I only need to interact with those individuals for a very short time each visit.
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