I have heard great things about this place and I was really looking forward to taking my wife here. We tried once but it was a Monday (I think) and they were closed. I finally decided to surprise her with a trip to a place I heard was so good.
We walked in to no greeting. There is no sign saying to seat or yourself or wait to be seated. We stood like idiots for a bit while a women worked behind the bar, not noticing us My wife finally approached her and we were seated. I ordered the Pad Thai and she ordered the House soup.
My food was brought out and we waited 10min or so and saw a bowl of soup being brought out. It was taken to another customer. No one stopped to see how our meal was, if we needed refills, if we needed anything. Finally I stood up and asked the other person working the front where my wife's soup was. There was some commotion when they figured out they had delivered the wrong order to the gentleman at the bar. Another 10min later when my food was almost gone they finally brought my wife's soup.
My wife took a bit of one of the large pieces of squid, gagged, and spit it out. She then "fished" out the rest of it. The broth was bland, the texture of the pork balls is seems like they took the name a little to literally.
Phuket? Phukthat.