OK from the beginning, dealing with this place was dreadful to say the least. We called to schedule installation on august 31, it's the 11 and we are still without Internet. Four different times they changed installation dates without even calling either of us in advance so we lost FOUR ENTIRE days of pay to stay home waiting for tv and Internet services. Then they told us after all that we can't have the prism tv feature and only a mere 10 Mbps connection after being promised tv and higher Internet when the tv wasn't in use. Frankly I'm baffled at how they stay in business because the reps we spoke to were infuriating to deal with to say the least. I won't name names but just be away the service reps are among elementary school level educations.