Used to come a couple times a week; they're losing me. Today ordered chips/queso at the bar; comes out with about a third stale chips and lukewarm cheese. Bartender takes it back, comes out better but still pretty lukewarm. Amount of chips was okay but not enough queso, took the chance and reordered and out comes the original problem again, you literally roll some of the chips they were so soggy on the bottom. To compound the ridiculousness, I get charged 6.95 (something like that) twice when my recollection, in fact experience, was refills were only a buck or two. This store has deteriorated alot in the last year, I've heard it from ppl I work with who used to gotthere - and today's experience has shown them to be right. Staff are nice but there are other places to go and BW3 doesn't seem to care.