There are some good things about this branch, and some bad things.
The tellers are friendly, polite and professional.
The bank officers and account managers are cold, unsympathetic, and rude.
A personal example wouldn't be appropriate, but let's just say that I still do my smaller banking here, but I do my bigger banking at a different bank.
The main room is modern, professional and very bank-like. The borrowing rate is to the low side, and lending rate is to the high side.
It's hit or miss whether they'll charge $5 for making a money order, or they'll do it for free.
Late charges and ATM fees are higher than the norm.