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  • I had not been to this salon in years but it is near work so had a nail fill over my lunch hour on Feb 13 to prepare for Valentine's Day. My nail tech was very polite and all seemed to go well until the next day. I had a gel coating put on my nails (red of course!) and it began peeling off my nails. My Saturday, less than 48 hours later, six of my nails looked bad, almost without polish at all. I called the shop Saturday morning and talked with Tim, the owner. He gave me another number to call for an appointment which I made for 2 pm. I arrive promptly after a thirty minute drive from my home (this is close to work). I sat on the sofa for thirty minutes when Tim's wife approached me and said they would only fix two of my nails. I told her they all needed the gel taken off and redone. She said they only booked a half hour for me for a redo. I did not need a fill, just new gel. They wanted me to reschedule or wait another hour. I explained I had an appoitment and drove 30 minutes. Now things got really wierd. The wife sent me down to the other salon where the husband was. I sat there another 5 minutes and realized I left my car key laying on the table in front of the sofa. I went back and it was gone so asked the desk and she said no one turned it in. A young girl was sitting there and said a woman picked it up and it was the owner's wife. I approached her and asked for my key, she insisted it was her key. I then walked down to the husband's salan again and explained I would have to phone the police because my key had been taken and someone obviously has it. Tim went back to the other shop and miraculously my key appeared. I left without having my nails repaired. I will never walk into this shop again. I see many customers are happy but I am sure they have not tried to get things redone due to their service before. I was in the salon one hour and did not get one nail repaired. I had to spend extra money to go to another salon to repair my nails. Maybe if I had a specific nail tech and I had gone there a long time but I found the owners to be abrasive, rude and care only about filling the chairs with customers paying the full amount.,
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