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| - Avoid this place. Food is not even good and the service is outrageously insulting. Spend your valuable time and money elsewhere like Hodori in Mesa or Cho Dang at Chandler. I would have given zero star if there was an option.
I've been to Gogi probably 5 times total. Only reason is because of close proximity from my workplace.
5 out of 5 times, I've experienced very bad service by their incompetent waiters/waitresses.
They hardly understand English, not attentive, have to reminded many many times, entrée/rice/banchan/water does not come out in proper order or seriously late.
I can't understand how the owners cannot see this terrible food services their employees provide.
In all my visits, there were issues with extreme wait time for your food (even when they are not busy!!). Average wait time is well over 30 minutes or more.
Last straw that broke the camel's back was last Friday when I took my coworker for lunch. I ordered two kalbi-tang (beef rib soup) and side order of gyoza. The older waitress who took our order did not speak or understood English well. She didn't repeat the order she took. Just took down our order in hurry and was running like a chicken without a head.
We wait 40 minutes (thought I time them since this wait time is common here). I ask for our order to few of other waitresses. Our waitress doesn't even bother to check ( still running around elsewhere like she is super busy when they don't even have much customers). Finally one soup comes out and not even a apology. We still wait for my soup, nothing. It's now 50 minutes past. Still nothing. We get our side dish gyoza. I ask again to another waitress about my soup, I guess she checks my order and talks to our waitress. I overhear "they got all their order, I don't know what he is talking about". Our waitress then comes over to our table and speaks in angry broken English, "you order gyoza and you got it". I tell her, "no, I've ordered two soups and a side order of gyoza". She then smirks and taps my shoulder and says "oh so sorry, hahaha". I tell her I am very upset and nothing to laugh about because this isn't the first time I had services issues with them. She say "you want a soup?" I say " I only have 10 minute left for my lunch time, how can you now bring it?". She just walks off.
I am furious now but didn't want to ruin the lunch for my coworker. I chomped rest of my small gyoza meal and I ask for the check. Another waitress brings out bill and our waitress brings out the soup. I am like "what the F!!!" She gets angry after I tell her "why did you bring the soup now. I can't eat it in 5 mins". She just takes it back without any apology again.
I write my complaint note in my CC receipt and leave. I will never ever go to this establishment again. The owners are clueless in how to run a business properly in service terms.
Heed my warning. If you don't mind waiting 40 mins plus in average for your average Korean food and crappy service, then you are an exception from the norm.
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