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| - I really wanted to love Kaira's - but overall, my wedding dress ended up being the biggest source of stress for my wedding along with the worst overall experience.
Long story short: Their customer service was excellent when I first tried on dresses and made the purchase. From then on they were polite at best, sometimes friendly, but always running late and putting me on hold/asking to call me back. I was told it'd be 3 months to get my dress but it took 6 with them saying that the initial 3 month quote was just for a delivery DATE, not actual delivery. (?!?!)
I thought the dress I tried on was a "fit and flare" (tight thru the waist and hip, straight out from there) based on the way it was clamped onto me when I tried it on (it was too big). When I got it, it turned out to be a mermaid dress (tight through the hips and thighs, straight out from the knees) - which was definitely NOT the look I was going for. I wish the girl who helped me fix it had shown me what it would look like if it fit me before I bought it.... When I got my dress, it wasn't taken in to make it the full mermaid look so it looked awful on me...she did a great job hemming it and opening the back like I asked, but it cost a fortune once the bustles were added in. I left wishing I had almost any dress but that one. If you'd told me it wasn't the dress I'd ordered 6 months ago but something different - I wouldn't have been surprised because it looked THAT different.
When I got it home to try on for my parents (20 minutes later, literally drove from the boutique to my parents' house), the zipper broke and the hook fell apart when I put it on. After many tears, a trip to a different seamstress (who actually made it look pretty good on me despite me not wanting the mermaid look), and sleepless nights, I ended up buying an entirely different dress from a different store A WEEK before my wedding in order to shake off my negative feelings towards the dress - which I was not looking forward to taking hundreds of pictures in...
The other bridal store will get a 5 star review...Kaira's gets a generous 2 stars and that's only because I didn't give them a chance to fix any of their mistakes. I was just too disappointed, stressed, and uncomfortable with their change in customer service after things were paid for to work with them for one more second. I didn't feel as though I could trust them to help me in any way.
Moral of the story? I should have checked their Yelp reviews BEFORE shopping there....
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