I generally really like Jack Astor's but this location specifically is awful. It's near my work so I've gone more than once during lunch hours and every time I do, the service is terrible. We called ahead of time to reserve a patio table for 5 and the hostess told us it was empty and to just come.. we showed up and they informed us the whole patio was booked for a last minute reservation. Our food took over an hour to come out apparently because of this patio reservation. The communication and slow service is not worth it. This service was the last straw for me and I'll never be going to this location ever again.