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  • Well, things started out pretty good with Protect your Home and then deteriorated the day after my alarm system was installed. The salesperson (Thomas) came out to my home and presented the options. I asked him to give me a couple of days to think about it and he did. He came out, I signed up and just as he indicated the installer came and and did a great job of the installation and followed through just as Thomas indicated. I asked him for an additional key fob and he indicated that I had $500.00 of extras and could get the key fob the following day if I called. I thought this was strange that he didn't give me a second one the same day but I soon learned what their game was. The guy came out the day after, brought the key fob and proceeded to try and sell it to me rather than deducting the cost from the "$500.00". I immediately went off on him and he said that the special ended yesterday. I then indicated that I was going to call the office and then his tune changed and said I could have it for "free." I still didn't feel comfortable and told him to leave and take the key fob. I called the office and like Parisa R. on 4/28/2014, I got a Manager with exactly 2 brain cells to rub together. The second time I called I got a hold of a young lady who sounded African American and got the best service recovery I've every experienced. She turned it around and made the tech come back out with my key fob and apologized for what happened and I did not get charged. So I guess I have mixed feelings about this organization, because even though they made it right in the end, I shouldn't have had to go through the hassle. I've mailed off my coupon, money orders and the information requested to obtain the 2 - $100.00 VISA Gift Cards. I will keep you all posted as to when and if I receive them but rest assured if I don't get them I'm going to report them to the Better Business Bureau, Channel 3 on your side and filing a claim with possible damaged with Small Claims Court. Hope this review helps. Mark D.
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