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  • I gave them a star but they don't deserve any at all. I want to start off by warning potential residents to not move here. I wouldn't want any other people to go through what my partner and I have gone through when living here and after moving out.First off all the people here don't value you you're just value you.They're customer service is a disgrace. When we first got here everything was fine then we started to notice there was a really really bad weird smell. We complained to the first set of managers they couldn't do much but let us transfer to a different unit for the price of our rent x 2 plus 300 transfer fee. We could NOT afford this. Months go by the smell is still there really bad to the point where I wake up with sore throat , nauseous and lightheaded. We would have our windows open all day everyday in the hottest months of the year too. We stuck it through even renewed our lease for 6 months because we were living paycheck to paycheck in financial hardship. Even though we were broke we managed to pay rent every month on time faithfully. Sometimes on the 3rd of the mont but no later than that. Our lease is up we were naive and didn't turn in our 30 day notice on time and instead a couple days late. The new managers wanted to charge us somewhere around 1200 for another month but we already had plans to move out and did not have funds for this fee. I spoke with Theresa the manager finally she gave me word over the phone that it was ok she would honor our notice and left me to believe nothing would be charged to us. But come November 2017 3 months after we moved out we received a letter that we owed almost 1800 dollars this was broken down to carpet replacement, cleaning fee, and insufficient fee. If this was not satisfied by October 2017 we would get sent to collections. I contacted clay Norrick who is above the leasing managers I believe he never responded to my email . I decided to send another email to him months later and he finally replied and said there was nothing further to discuss. So rude and disappointing. I just feel this is very unforgiving they gave us misleading information. I'm very upset. This causes a great deal of stress and it sucks when you have tried to do your best and people don't really care if they can take advantage of you they will. I feel like I'm being stereotyped, treated unfair and been taking advantage of this was our first time renting and it just sucks. So take this message how you want but this was my situation there . Also we were not given any proof such as carpet receipts of what everything actually cost. Keep in mind that all of these apartments were getting remodeled and all the apartments do not have carpet in the living room so Iam just confused did they really put carpet in the living room for 975 dollars when they could've just put in floor hmmm sketchy right? I want everyone to know that I'm stealing really upset and stressed about this as we now have IQ DATA RENT COLLECTORS CALLING US THEY ARE VERY AGGRESSIVE THEY YELL AT YOU THEY FORCED ME TO GUVE THEM MY CARD INFO AND SAID THEY WILL NOT PROCESS A PAYMENT ITS JUST TO PUT A HOLD ON MY ACCOUNT BUT NOW THEY ARE SAYING THAT IF WE DONT FIND A WAY TO PAY THIS THEY ARE STILL GOING TO RUN MY CARD ON APRIL 13th . They literally lied!!!!! People are so disgusting guys if you ever need to rent please do NOT SIGN A LEASE . There are other options like renting from and actual person where there is no contract because if there is the people with no morals will scam you out of everything they can!!
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