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| - I've been to ten-ichis many times in the past, but decided to write a review for my recent trip. I made a reservation for 7:30pm for my group of 4. We arrived just before our reservation time, and there was a lineup out the door. My group and I were not to concerned about the wait because we made a reservation. When we walked to the front of the line to speak with the host on duty, he said there would be a 10 minute wait to be seated. That was fine with us given the packed place. That 10 minute's turned into another 15 minute wait, and finally another 15 minute wait after that! It was just before 8:10pm when the host finally said we would be next, and said he put in an order for a sushi boat to be ready for when we got seated so we could start eating.
In total we waited over 40 minutes past our reservation time to finally be seated. The sushi boat came as promised shortly after.
During ordering, we where told many items were sold out, including food and drinks.
As the night came to an end, we got our bills and to our surprise an automatic tip of 12% was applied for our group of 4.
Although I didn't ask for a discount in lieu of our wait time, or for the tip to be removed, that night at Ten-Ichi will be my last. There is a bunch of other AYCE spots a short trip downtown with better service and selection.
To sum up my review, Ten-ichi gets a 1 star rating for a few reasons. First, regardless of how busy the place was before we arrived, our reservation should have been honoured at the time we made it. If the restaurant is going to overbook then what's the point in making a reservation? Second, the reservation system of pen and paper is so 2000's. You got iPads for ordering, now invest in a proper reservation system. Third, an automatic tip should NEVER be applied to a group of 4 and it should NEVER be applied when we have to wait 40 minutes to be seated.
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