Ordered several pieces of furniture including a very expensive bed. (Over $4,000) The bed was delivered and the workmanship was very poor plus the leather headboard was damaged. I refused the bed as I was presented with this option. I was disappointed that I had to first ask the delivery personnel to please put booties on and should have asked them to also put gloves on prior to touching my mattress. I learned after speaking with customer service that both the booties and gloves are supposed to be standard procedure not that the customer service person really seemed to care.
Well, a second bed was delivered that also showed very poor workmanship and the bed had so much dust on it, it looked as though it had been sitting in the warehouse for some time.
The second bed was delivered on a Friday and I was told that the bed would be inspected and I would be contacted on Monday, guess I should have confirmed the Monday they were referring to, as I have still not received a call. I also left a VM for one of the owners, again with no response.
I would absolutely rate their customer service as poor and in that area they deserve 0 stars!