| rev:text
| - I should have listened to my friends when they advised to not go to Seville Vet, but I had hoped with the close convenience of the hospital, it would of been a better experience.
The experience at the hospital was not necessarily with the doctor herself or the assistants in the examination room as they were all very pleasant, but the young ladies that work at the customer service desk.
After spending over $200 dollars the week prior for my dog to have her ears looked at I had asked the front desk how much my next appointment was going to be. She stated all your having done is a follow-up exam, so it will be $30. We showed up one week later and were shown into the exam room. We waited another 10 minutes and the assistant swabbed my dogs ears with a Q-Tip and said yes there is still some matter in there. Really...yes as I clean her ears every day I can tell you that. I then waited for over 25 minutes for the doctor to come in and tell me that the dogs ears were getting better, but still needed additional healing time. She did apologize for being so late as the other doctor had to leave for the day. Get it. Things happen.
Went out to the desk to pay by bill - to the more unfriendly one of the two clerks that work at the front desk and she stated it would be an additional $81 dollars. I actually did laugh out loud and said "For what? All you did was have me wait around for over 40 minutes and put a Q-tip in her ear. You advised me it would be $30 only for the visit last week!" I will openly admit I was being louder at this point and they told me I needed to go back into the exam room and wait for the doctor for my privacy of course. Um no, you did not want me making a scene in front of your other customers.
I could hear the talking behind the door and then not the doctor, but another gentlemen that I had not dealt ever with came in and tried explaining to me what the other charges were for. Sorry, I was not buying it. I said I would pay for the exam as I was advised last week. He then began to tell me that the front desk does not know what all the exams are about and they should not be quoting prices. I again stated I will pay for the exam and I asked him what that final price was and he stated $33, $36 or $38 he was not sure. I then asked what happened to the $30. He looked at me and disappeared behind the door again. More talking and then he came back and said $30.
Again walked out to the desk and dealt with the un-friendly front desk. I did try to apologize to the young women for taking the brunt of my frustration and she was very short and snippy back to me. I will be honest at this point I was also to her.
Being in the service industry for over 20 years, the front desk is key to your business and with the loads of options for vet care in the area, thank you for making it easy for me to choose somewhere else.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)