Loved my facial. I went in on a groupon deal, and loved the facial so much I ended up buying a package of 3. Today was my second facial and it was every bit as great as the first one. Kathleen tells me everything she is putting on my face, and it is always to my liking, also she customizes the facial to accommodate me. Just little things, like I really HATE steam, that sort of thing. Also really nice that she remembered from the last time that I don't like it and I didn't have to tell her again. She is very personable, I LOVE my skin, I always leave her looking very fresh and bright, and I love the smell of the product she uses. I will definitely keep coming back. Thanks Kathleen for the great service. :)