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| - We had our company sales meeting here the first week of June, which consisted of 700 or so sales professionals from across the country. We stayed here for 4 days and 3 nights, so I got a good feel for this resort. The first thing I noticed, besides how huge this place is, was how nice and friendly the staff was. Even when you were walking aimlessly across the halls, they would always ask if you needed help finding something. Also, the weather in AZ during the time we went was incredibly hot (think about hot and then, picture dry heat!), so, walking from place to place outside wasn't the most pleasant thing ... but, the staff would often pick us up in their golf carts and take us to our destination, which was appreciated and super nice of them.
The catered buffets were either really good or just so-so in the sense that some items lacked any flavor whatsoever, like their eggs that were really watery and bland. I did go to their restaurant inside of the hotel called Il Terrazzo and their food was AH-MAZ-ING! I ordered their Tuscan Kale salad that came with arugula, fennel, sliced grapes and dates, nuts, thin pear slices, and sliced cheese, all drizzled in a pear vinaigrette -- I also ordered some grilled chicken to go with it. The salad was seriously to die for! Best salad I've ever had. Heaven in my mouth, and I finished every last bite.
The only thing that really made me think twice about this place is the cockroach my roomy and I found in our hotel room! Yes, cockroach! Coming from Sacramento, I'd never seen one of those, so to see that huge critter by the dresser just chillin' there was quite a surprise. The other disappointing thing was while I was frozen in terror and my roomy called the front desk for support, they said they'd send something right away but they didn't. After 15 minutes and 3 calls total, no one showed up. We called them back, since we needed to leave to a meeting, and I told them to cancel the request. We called them back later that night and they sent someone within 5 minutes. The dude came in, picked up the cockroach (which was dead) and inspected our entire room. Not sure why the second time we called they sent someone right away, while the first time they didn't. Also, they didn't even apologize for the cockroach incident. Maybe this is a normal thing for them?
Overall, this place gets 4 stars, despite their hit-or-miss food and the cockroach incident. The resort is gorgeous, the staff is friendly, and their customer service, overall, is excellent, especially since their staff makes you feel right at home. I would definitely come back to this place!
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