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  • If customer service means anything to you, avoid this store. Best Buy just lost me as a customer for life due to mismanagement of a fairly simple problem. Without going into the details, it could have been resolved by the GM (Kurt, I believe) or his extremely imperialistic manager Barbara just making an ATTEMPT at resolving a problem that has caused me to have to return a defective product to the store three times now. If you have an issue and it requires them giving you a refund, prepare for them to act like you are some kind of evil bad guy...I've never seen anything like it. It started with the cashier, your typical nitwit under-23 female who considers a cash register the most complex thing she's ever seen. Next, the problem was raised to Kurt, the GM. The guy stares with you with this blank, stupid and clueless expression as you explain the problem. You wonder at times if he really is even listening or is just daydreaming while you carry on. But then, he proceeds to do everything in his power NOT to help you. (For the record - I'm a competent executive who owns his own technology company and I will shift my business solely to Amazon and Fry's. This company had my business for over 15 years.) Making a big purchase? Be warned...search around first. This is not the kind of place you want to have to return a defective product to. And pray you don't have to speak to a manager about your problem.
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