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  • I have been a sucker wayy too long. The gym is just okay, but the staff has no idea what they're doing. Either that, or they don't care about their customers one bit... as long as they're taking your money, it doesn't matter if you're satisfied. My husband, brother-in-law, and me have been on the same bill for who knows how long (the staff told me that we could only use one card to pay for all three of us since it is a family plan, so my brother in law has been paying so we have to pay him back). My brother in law moved maybe two months ago and cancelled his membership. My husband and I hadn't gone in a couple months, so we decided not to update our account with our card. Well, guess what? They had been charging my brother in law for our accounts. Their response was that he never told them not to. It just seems like common courtesy to ASK him before they continue using his card. My husband and I haven't been to the gym since he cancelled his membership, but we still owe over $100 to his brother since they continued charging him. They would not reimburse him AT ALL, even given the circumstances (we hadn't been in even once). All they care about over there is money, even if customers aren't walking through those doors, they're still happy as long as the money keeps rolling in. I have been a member here on two separate occasions and have had awful experiences both times due to staff incompetence. This was just my most recent frustration with them. I will never join again and highly advise everybody and their mother to stay away from this place.
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