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| - We stayed at the Desert Rose for a night, on our way to an extended camping trip to Yosemite. We were looking for a place that had a full kitchen so that we could go to the grocery store to purchase most of the perishable food for our trip, and prepare it. This property fit the bill. Plus the price was right.
Overall, it was a decent hotel. However, there were some small issues that keep me from giving it a higher review, and likely would prevent me from staying there if I was looking at a Las Vegas vacation.
First, upon moments of arriving in our room, we received a knock on the door from a maintenance employee. He asked if we had called about a broken lamp and a loose handle. When he saw my stunned look, he mentioned that housekeeping must have called so he came in to try to find the repairs. he found the lamp but gave up looking for the handle after trying one. I walked over to a drawer and found the handle right away. While I am glad they fixed these problems, I am puzzled as to why they let us into that room when it still had repairs that they were aware of. Later, we actually discovered another lamp that was broken!
Second, the sofa bed (which is the second advertised bed in the one bedroom suite) did not have any sheets on it. Most hotels I have stayed at in the past with a sofa bed have that bed already made. But even this wasn't a big deal...if the sheets were in the room. However, they were not. Which leads me to my third issue...
The paperwork we received when we checked in stated that there were enough towels, silverware, etc. in the room for the number of people that were legally able to stay in the room. For ours (a one bedroom suite), this was four people. We had no spoons or forks and two towels. I called to get those sent to the room (as well as the sheets for the sofa bed) and they transferred me to housekeeping (even though that was the number I called on the phone). When I spoke to them, they said all of the stuff would arrive shortly. After 40 minutes, I called back. I was once again transferred. I spoke to a different person and they had no record of my previous order. So, we waited again. About 10 minutes later all of the materials arrived. All was in order except for the bed sheets. They gave me to flat sheets instead of one fitted and one flat. By this time, I was frustrated with the service, so I decided not to call back and correct the error.
On a good note, the rooms were clean and the full kitchen was nice. It is in close proximity to the strip.
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