Ive been going to Lukes for about 10 years and the food has always been good, but the service and staffs attitude have really gone down hill. im glad they are doing well enough that they can treat customers with a "i'll get to you when i can" i called to place a to go order, was barked at to "hold on".
They never bothered to come back to the phone for 12 minutes! i hung up and called another restaurant.
If you're looking for a really good Italian Beef go to Postinos,. Great food and they are happy to serve you! Or Spinatos on Bell.