Horrible! Disgraceful! Sickening! DO NOT waste your time or $$ here. My mother went to pick up a gift certificate for my dad for his birthday. There was a customer YELLING on their cell phone(the person working even said something about how loud the person was speaking). My mother politely asked if the person behind the desk if they would ever ask a customer who was being disruptive to the "spa like" environment to lower their voice or go to a different area. The woman who was working said "no. I'm not going to say anything because I don't want to offend anyone(I guess my mom doesn't count as anyone). I also refuse to sell you a gift certificate because I don't want any problem from you in the future." This is AFTER she tried to purchase the certificate over the phone but was unable to because of the general incompetence of the people working there. They just said we can't figure out how to charge you, so we can't issue you a certificate. So my mom was inconvenienced not once, but twice by having to make a special trip to pick up the certificate because the people working there couldn't complete a basic task. And then they throw HER out because she asked a question??? It is an embarrassment not only to women in business, but to women in general. Way to go PURE! Thanks for keeping the rude, catty, brainless and certainly not suited for business female stereotype alive and well, and taking it to an unheard of level of ineptitude. I should also mention that my mom is a 69 year old grandma and one of the kindest people the world has ever known. These women should be MORTIFIED that they conducted themselves in such an unprofessional manner, but I'm certain they will feel quite justified in their actions. Ladies, I own 18 restaurants in the Phoenix area, and I would NEVER, ever make an amatuer mistake like this. No wonder you're already one location down...