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About: http://data.yelp.com/Review/id/fVVwzEAKX1JaDY6_8L-E6w Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2017-09-15 00:00:00 (xsd:dateTime)
itemReviewed	Alaska Airlines
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	5 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	0 (xsd:int)
rev:text	I recently booked a flight on my favorite Airline (Virgin) which was acquired by Alaska so I ended up talking to a representative with Alaska when things went awry. My flight is actually next week for a consultation with UCLA Medical Center. Some time after booking I found the right person at the medical center who told me my odds of making my return flight were poor. It took me several calls with UCLA to get someone there to explain logistics to me so I really wasn't in the mood for yet another call. Fortunately, I got Kenisha who was awesome! She was able to help me re-book the flight, made notes that I would be traveling with a walker so need to preboard and check the walker, etc and most importantly, she was so pleasant I got off the phone feeling a lot happier than when I got on the phone. So many call centers are so strict the reps are prevented but doing anything but following the script. Not in this case. Kenesha listened, laughed at my stupid jokes (because that's my go-to for dealing with yucky stuff) and got me taken care of in fairly short order. I wasn't sure which Alaska to review since the call center was in Seattle. I was sure someone who did such a great job should be given public kudos. Now Alaska, give the woman a raise or a really large gift card or something. I spend a LOT of time on the phone with call centers so the fact this was so memorable is worth doing something about it!
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Leslie

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