I used to be a huge fan on this restaurant....My husband & I always get the same dish: Chicken Pad Thai & spring rolls.
Lately, this place has not been consistent with their food at all. There is less & less chicken in the dish. Sometimes we will order the dish medium & it has no spice at all & other times it is super hot.
Because the customer service level sucks, we decided we will only be ordering take out at this place. We have been in the restaurant before & they had a play area in the back of the restaurant for one of the waitress's toddler. You will see the waiters sitting at the table on their ipods or computers eating & not paying attention to their customers.
I have also seen them wearing flip flops--I am not sure but I think this is a health code violation..if it isn't, it should be.
When I really think about the place (if you enter through the back, you pass by the kitchen) I don't really know how clean it is which makes me sick to my stomach.
They opened a new one in North Olmsted that I am willing to try. Maybe the customer service & food are better than the W 25th location.