Tim came out to fix our AC only an hour after I called! I called another service first and they told me 3 days, but Tim told me he would come over on his way home. He was polite, knowledgeable, and did a good job explaining what was causing our problems. The price he gave us was super competitive, especially considering how quick he was able to come by and the fact that he did the repair at 9pm at night! A short time later he showed me the repairs he made, told me about how the work is warrantied for a year, and then made sure there wasn't anything else that needed attention. Great guy and great service!