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  • I ordered burger rush through Uber eats. 20 minutes later I get a call from one of their employees who then tells me they are out of their chili and asked if I would like to substitute anything else in its place. I asked isn't the chili the main ingredient in your nachos? The answer was yes so because I already placed the order I told the representative to let me look at the menu real quick and I will pick something else. The rep responded with; okay do you want to call us back.... at this point I already assumed that customer service isn't in burger rushes training manual if even in their vocabulary. I just told him yes. 2 minutes later I call back to order a avocado bacon cheese burger I reach the same rep and he advised me to hold on so he could get his manager to make the change. The manager picks up the phone and says so you would like to get the abc burger instead of the nachos? I responded no, but because you guys are out of chili, the burger would be my next best option and even though the burger and nachos are the same price I was advised that it would be an additional $2 and if I didn't want to pay it I was told to cancel my order. Now keep in mind this is 30 minutes after I placed my order that I am dealing with this. At that point I asked to speak with the manager and I was told "I am the manager". I said I'm not paying a price difference for this order your menu pricing is the same. His response was "I don't like the way you're speaking to me you're very rude and I'm very tired." I said excuse me what's your name and he said cancel the order and hung up on me. What a poor excuse for leadership in a place of business. As a business owner if that was my establishment there would be some strong influence on how to service your customers properly. What a bad example this "manager" set for his employees. Welcome to the service industry kid I hope you read this and you're better off finding a job at a car wash if you don't like the way dissatisfied customers talk to you. This was my first and last experience with that place. Hopefully the owner will step up and set some things straight. That was the worst experience that I can ever recall having with a restaurant in my life.
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