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  • I wish I could give this place negative 5 stars. I went to Peoria ford searching to get a new vehicle a month ago. All I have ever heard from this place was "how great they are" from Jonjay and Rich on 104.7 kiss fm. They are absolutely not what they're played up to be. The first day I went in I just wanted to look at some cars and I had a sales rep who approached me which is to be expected. We got to talking and after explaining that I wasn't 100% dead set on anything he wanted my number and email to "follow up" if he happened to get on trade the type of vehicle I told him I wanted. Over the course of the next two weeks him and 2 others from that dealership would call me 2-3 times a day and I was getting emails as well. Borderline harassment. Finally I just went back in to see what they had to offer since they were so sure they could make me a deal I wanted. I got in there and worked with the same sales rep who test drove some cars and trucks with me. We went inside to talk numbers and he came back with some numbers that weren't in the budget I had set. When I told him I was going to go to lunch with my girlfriend and think about it he went and grabbed one of the managers Tom. Tom acted like because I was young I had no clue what I was talking about. He was incredibly offensive with his demeanor and the way he spoke to me. He GUARANTEED me that if I signed on a line he drew on a piece of paper granting him permission to run my credit that he would get me the payments per month I wanted. He came back and brought me payments that were $200 HIGHER and then his response was "it's only another $200 no big deal." Immediately when I left I called the ford corporate number to complain about the awful service I received the person on the phone basically just dismissed my complaint and said they'll take care of it and Tom. I stated that I wanted a phone call from management with an apology or an explanation of what was done to ensure that never happens to anyone else and it has now been 2 weeks and I have heard nothing. NEVER going back to Peoria Ford. NEVER going to any Ford dealership again. NEVER buying a Ford.
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