I have lived in southern highlands for 14 years and have visited the lodge several times. I noticed customer service getting worse a few years ago and stopped going as much. Every once in a while I will stop in to see if it's better and it does not seem to improve.
I go in on a Saturday around 1pm there are 6 people in there 7 including the bartender. Needless to say it is pretty easy to notice a new patron. After getting money to gamble I sit down and watch the bartender serve a customer and go to the well to finish talking to her friends. Giving her the benefit of the doubt I move to an area I am more visible about 5 seats away from her. She is cleaning bottles wiping the well and talking to her friends still. she then asks the guy 2 seats away from me if he wants another beer. she pours it, serves him and goes back to wiping the refers. about a minute later she walks right in front of me grabs something and goes back to her well to to talk more to her friends. This will be the last time I visit this place until PT'S or remedys buy this place. With consistent bad service that I have received I know I can not be alone. it's a shame this place is so poorly run and the employees are not trained at how to work in a customer based industry, it could do much better. But I guess 6 people on a Saturday during college football is enough for them. I wish there was a 0 stars.