I have been to the big multiple times in Phoenix, and I have always loved it. Usually I won't say anything about a hostess, because it doesn't usually bother me, but this time did. When we arrived, I assume it was close to their hostess being off the clock because she made it seem like we were a huge inconvenience. She was a mixed ethnicity (tanner skin) with long hair, and the only hostess on. She had a huge attitude the entire time we exchanged with her and when we got to the table she sort of tossed the menus down. It only took her 2 seconds to turn around act as though we were paying customers and hop on her phone. It just seemed like a bad first impression. Luckily our set was amazing and the food was great!!!!