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| - Worst birthday experience of my life.
There were eight of us who came from the resort pool to the patio for Aloha Hour, then dinner. First we were told that the patio was closed (on what had to have been the most gorgeous evening of the summer.) That's fine. Inside, it's a little too fancy for our pool-wear, although all but one of us had coverups. So we are decoding what to do, when a server tells us we are dressed inappropriately. We say that we know...we were going to eat on the patio and now we are just standing there deciding what to do (ps the restaurant is completely empty except for about five servers who are glaring at us.)
We go back outside where my elderly father needs to sit down for a moment. Normally after a chilly reception like that I would have left immediately, but my dad can't walk very far, the rest of the party is hungry, and we had really been looking forward to Roy's.
The server comes outside where we are standing (except for my dad who had to sit down) and confronts us. I explain that its my birthday, that we have been loyal Roy's customers in Hawaii and here, and that we just want to have a nice meal. I explained that we weren't trying to offend anyone and that there really aren't any other customers to offend right now any way. She tells me that I'm being rude and that she is letting us know about the dress code because she doesn't want her manager to see us and come confront us (so instead she does the honors, I guess.) I am so astounded by how outright MEAN this woman is. It baffling. She looks like she's early 50's or so...you think she would know how to handle a dress code concern better.
So the manager comes out, tries to smooth things over, tells us we're all dressed just fine except for one of our well-behaved kids, who needs a shirt with sleeves. Reminds us that there's a sign that says that too (expert managers always point to the policy) Tells us that we won't have that woman as our server. She'll give us "Debbie, who is fantastic like me." Okay. Ha ha. Come in.
We get $100+ worth of appetizers and drinks because the full menu is not available yet. Debbie the server is fine. We watch the sun go down through the window. The only good thing about sitting inside is the fantastic live music by Jared Blackstone. There is also a a very nice server named Tanner, who had brought my dad some water while we were standing on the patio. He comes over and apologizes to us because he has witnessed this whole thing. He's a class act. Kudos to him and I hope he can get a job at an establishment that values service as much as he does.
The manager never came back by our table. We didn't stay for dinner. Instead we walked across the resort to The Blue Sage, where we enjoyed a great meal on the patio on a gorgeous night.
The experience at Roy's was one of the all-time worst I have ever experienced in my life.
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