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| - I was in the Mississauga area and was looking for some value deals for dinner. I found a deal on Groupon for this restaurant and decided to give it a try. After my experience, let's just say I will not be responding to Marco.
Food 2/5
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The voucher allow us to order up to $40 worth of food. Since this was our first visit, we wanted to try different things on their menu. We ended up getting 1lb of wings (garlic parmesan), blackened chicken tacos, and the "Burger Burger" burger.
The wings supposed to come with celery and carrot slaw. There were barely any celery and the carrot slaw was just shredded carrots drenched with ranch sauce on top. We like our wings saucy and the waitress confirmed these would be saucy, but the sauce was almost non-existence. There were more grease on the plate than sauce. Yikes!
The blackened chicken tacos weren't too bad. We ordered an extra one because we were super hungry ($4 extra). It tasted pretty good except they didn't have guacamole in the tacos which supposed to come with the tacos. We told the waitress and she ended up getting us a side of guac! We love our guac so this made up for it.
The "Burger Burger" burger uses a chuck and brisket patty, but I didn't find anything special. It honestly tasted like a regular beef patty to me. The saving grace on this dish were the fries. The fries were well seasoned and were very flavourful, best tasting food we ordered.
Service 1/5
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When we got in, we were greeted by a waitress. She looked a bit pissed off. Maybe that's how she is? We were seated, presented with the menu, and she gave us water, pretty standard stuff. Another waitress took our order, she seemed a bit more enthusiastic than the other lady. However, she took our order without writing it down. Guess she has a good memory? Well, she forgot my beer, so I guess not. Since it doesn't seem like they get a lot of customers (only 4 - 5 tables filled), I guess they only needed 2 waitresses? However, they weren't really around. One was chilling behind the bar, and the other would occasionally show up. We had to even wave them over to refill our water. When the bill came, it was a bit confusing to follow the structure. 1) We were only taxed on the additional cost rather than everything we ordered (no complaints there). 2) They charged us 100% of gratuity of the remaining balance which equates to 15%. I'm not too pleased about the fixed gratuity, it's only the 2 of us, why am I forced to pay 15%? Based on their service, I would have just gave them 10%.
Atmosphere 3/5
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The place was fairly clean. It was pretty spacious and they even had a live band which brought some life to the restaurant. But I personally thought it was too loud as it was really hard to socialize. To be fair, we were seated next to the band. Decor was pretty simple, lights were dimmed, but it doesn't give you that romantic-feel.
Overall, my experience at Marco Polo was pretty disappointing. Food was greasy, missing condiments, and lack of service. I will not be coming back here again, even with a Groupon.
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