Came here one afternoon a while back due to its almost 5-star review, however my experience here was not good at all. I came with my sister and a friend and the food court was pretty empty. I went up to place order for me and my sister and the old guy working there asked if we wanted anything to drink and I said water. He went to the fridge and pulled out 3 bottles of water and added those to my bill even though my friend was paying separately and did not even order yet nor agree to water. I felt he tried too hard to up-sell here but then it's a small mom/pop place so I let it go.
Our food came and not only did everything taste average they completely forgot my tofu soup. When my party was almost done with the food my soup still didn't come. Also halfway through the meal my sister found an old grain of rice in the sauce that they give you for bibimbap, and it couldn't be from us because we only scooped it out once. We took a closer look at the sauce and discovered that the sauce was old because there was already dried crust forming at the rim. We suspected that they reused the sauce that was given to previous customers and took it back. The old lady took one look at it and said 'ew' and immediately got us a new sauce dish with fresh sauce. She apologized but we already finished half of the bibimbap that was mixed with old sauce that most likely contained other people's saliva.