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  • Further to my original review below, I wanted to provide an update. 6 days later I had to follow-up with the clinic for a referral appointment. The lady I dealt with this time on the phone was much more pleasant to deal with and she provided the information I needed in a timely manner and was good with answering my questions. She did apologize for my experience at the clinic from before and said that they took my review seriously and talked to all staff since then to improve customer service to ensure poor service does not happen again. She said she did not want to lose me as a customer. I did appreciate this a lot, but still feel it is only fair to leave my review below up as it is an accurate account of my actual experience there. Until I am able to attend the clinic again in person and see if I do get good customer service with an appointment that is on time and honored, I obviously can't rate a better score until it actually happens. However, I will at least give this good bit of review for all potential customers, still consider coming to this clinic for the optometrist and for the other good reception staff that I unfortunately never had the chance to deal with in person. Original review: I completely agree with the other review. While the optometrist was nice and thorough, the overall experience was made terrible due to the horrible customer service provided by the reception staff. Twice in a row they made us wait over 30 minutes even though we had appointments. Both times they failed to let us know that the doctor would be late or give us any updates on why we were waiting so long. They thought it was acceptable to just let us wait aimlessly. One of the reception staff tried to address our wait time after 30 minutes had gone by with excuses. I ended up catching her in a lie and then she had the nerve to turn it around and blame me for the wait time, then shook her head while she walked away. She even admitted they took a walk-in patient 5 minutes before our appointment and saw no wrong in this. Their only solution for doing this to us was to wait endlessly or come back another time. Never have I had such terrible customer service! I will never come back again and congrats to losing a customer within 2 visits in 2 weeks! That has to be some sort of record! It's sad that the optometrist will have to lose customers due to the reception staff. Would definitely not recommend this place if you're looking for good customer service.
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