So one thing that really stands out to me: one of the employees (John I believe) emailed me a copy of my inspection before coming out to talk to me. And the email included pictures! I've never seen this before. Maybe I'm behind, but before coming here I always went to Honda of Concord and Scott Clark Honda (wouldn't recommend either) and I've never seen this. I'm always cautious due to receiving false info regarding needed car repairs. This definitely gave me a peace of mind. This is my third or fourth time coming here and I'll definitely be back. The only downside for me is the business hours of 8-5 but aside from that I love this place.