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  • I have to agree with several other reviewers about the office staff and their scheduling procedures. Like many of these parents we called 2 weeks in advance to get an appointment for counseling so we could learn how to better deal with our son's behavioral issues. We very eagerly awaited each day as the appointment got nearer feeling like we "will finally get some help." Sadly the day before our first intake appointment we were called by the Melmed Center and told our appt was being cancelled and could we come in that day (the very day they were calling -- as if we don't have lives and jobs). Our appointment was being cancelled because Dr. Pepinito "had an issue." For obvious reasons I was upset but felt somewhat relieved we made a 2nd appt the very next week which would include our son. I was told when I called to make the appointment I had to make TWO within one week of each other. Yesterday when I was at work I apparently received a voice mail stating my appt "needs to be confirmed by 8am the next day" or our appt on Monday would be cancelled. Being that I work 12 hour days and get home at 830pm I did not listen to this message until 11am on Friday. I called Melmed to find out the status of our appt and ....it had been CANCELLED. Two weeks of waiting. These appts were costing us OUT OF POCKET $175 each. I asked to speak to a manager who then gave me a lengthy explanation of why this happened, etc... etc... Like other reviewers noted it is disappointing when a person/patient is seeking care/help and we wait weeks to get that help only to have appointments cancelled without our knowledge. The manager tried to make it seem like this was an anomaly however clearly from the reviews this is the NORM. I plan on leaving my review on every and any website I can find that pertains to the Melmed Center. Their unprofessionalism and lack of concern for correcting these scheduling errors are unconscionable. I would not recommend this center. Unfortunately I don't know who to recommend....
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