When we walked in were told it was a 20 min wait or we can sit at the bar. The place was not crowded and there were 6 employees standing by the hostess stand talking and many other employees just walking around. There were many empty tables so not sure why we were not seated. Finally sat outside. Had the crab sandwich which seemed like the crab was old - not worth $16. Service was Excellent! This place is overrated and way over priced.
After reading other reviews it seems that everyone had the same experience...overpriced subpar food and poor staffing. It does not appear they are doing anything to remedy their issues since the poor reviews continue to come in.
Note that most reviews are from weekday visits and we were there at 2:00 pm so it's not like it is during busy weekend hours.