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| - I went to Chompies this afternoon to take advantage their St. Patrick's Day Corned Beef and Cabbage dinner. My experience started off well. I arrived shortly before 3 pm and I was delighted to have arrived at an hour when they weren't busy at all.
I was seated immediately in a nice booth, and water was quick to follow. I spent just a moment reviewing the menu, and just as I made my decisions, my server showed up. He was a friendly young man, and after answering a couple of questions for me and letting me know that they were out of the Vegetable Medley, he took my order. I ordered the Corned Beef and Cabbage dinner which came with corned beef, cabbage - and I elected to have boiled red potatoes and mashed potatoes with gravy as my two sides. The dinner also came with soup or salad, and I requested to have the sour cabbage soup to go, and ordered a glass of strawberry lemonade.
My soup to go, and my dinner came out pretty quickly, but as I ate a bite of the red boiled potatoes, I realized that the potatoes were nearly cold. I checked the rest of my food, and it was all room temperature. I had to wait a few minutes for my server to come within view, and I hailed him. I explained that my potatoes were cold, and that nothing on the plate was thoroughly heated. He told me that he would bring me a new plate that was hot as quickly as possible.
The new plate came out a few minutes later, but it was actually the same plate (I had cut a piece or two of corned beef, and sliced my cabbage wedge in half before I realized the food wasn't heated). I didn't really mind that it wasn't a new plate, it just wasn't what I was told would happen. No big deal.
The food was still only warm, not hot, but I was hungry and so I didn't send it back again. Also, my gravy was now missing from the plate. I didn't make an issue of it since I had decided on taking the masked potatoes home with me, and figured I could just bring me a container of gravy to go when I finished eating. I knew that I would be taking quite a bit of food home with me as the portions were VERY generous.
After awhile my server returned to see how my food was. I said it was better, that I was planning to take my mashed potatoes with me and would need my gravy to go since they hadn't brought it out with my "new" plate of food. He quickly brought me a to go box and a container of gravy. While he was getting the gravy, I'd noticed that I never got my strawberry lemonade, so when he returned I asked him to take it off my check. He apologized and said he would bring me one to go for free. He returned to let me know they didn't have the strawberry mix for the lemonade. I indicated that plain lemonade was fine.
I packed up my potatoes, gravy and other leftovers into the to go box. He returned with the lemonade and helped me to bag my to go containers, and took away my now empty plate. Then, nothing... I sat there waiting for my check, and waited, and waited. Part way into my wait I checked my watch, and waited another 10 minutes. I could see my waiter walking around, standing and talking to other staff members, talking some more, but he never came close enough for me to flag down. Finally, I took my things, went to the front counter, and told them that I wanted to pay, but I'd been waiting for my check for over 10 minutes.
The gentleman at the front very nicely looked up my table, provided my check, and took my payment. The restaurant still wasn't very busy, so the issues that I had may just relate to how that location of Chompies is run.
The food, properly heated, would have rated 4 solid stars. The cold food and service issues don't allow me to spare more than a 2 star rating. Sorry for the length of this.
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