Okay, let's start with the first bit: price. Expensive? Hell yes. Granted, most vets are (although, why, AACH, why are you $150 more for a spay than the other place I like that's on the other side of Phoenix? SAD!) but the price is a wee bit steep here. THAT SAID, you do get what you pay for. The staff here is amazing, from the doctor to the techs to the reception area.
I first came here a few years ago with my boy Boo for his allergy shots (he had asthma), and more recently brought in Loki the Wonder Cat when he broke his tail and had to have it amputated. The amputation scared the hell out of me (and Loki too!) but they talked to me about all aspects of it, saw me right away when I freaked and worried he'd gotten the bandage off and that "OMG IS IT INFECTED?!" and asked how he was when I called with a question re: a stray. Loki healed up fantastically (I'm actually surprised that he was healed COMPLETELY within 5ish weeks of the surgery) and I honestly can't say enough fantastic things about the staff here.