Can't say I'm a fan at all. We had a pretty bad cricket problem. Admittedly we were having new landscaping installed. They had come prior and during the process but we always had a cricket problem. We had hundreds of crickets, if not more. I called them a third time and they sprayed. I think they actually sprayed a cricket hot saucy love pheromone because we had even MORE right after. Don't get me wrong, if I had a reptile farm it would have been perfect. I called to cancel and there was a large fee. I'm sorry, if you can't get rid of the bugs why am I charged? Anyway, I had another company come out and my yard is cricket free. I gave one extra star because they came out the same week I requested service. Best to move onto a more known, professional company before the cricket eating bugs arrived.