First off. Driving here is harder than finding a bat in a cave at 8am! Siri will fraudulently take you to the Costco plaza knowing good and well it is in the WALMART plaza! It's to the right of the plaza but Siri will of course have you on the left.....ok. It's Sunday afternoon and I am able to go right in and to the chair. I am greeted by literally the sweetest ladies on the planet...but don't let those smiles fool you. They will rip the hair off your brows with no remorse. Seriously, my lady was too beautiful to cause that much pain. Now about the pain, it's like a tweezer going 75mph in a residential area!! But it seriously lasts 30 seconds per brow. Don't believe the people that said it was painless. Punch them in the face. I would go again of course....I mean my eyebrows have never looked better. Amazing experience.