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  • Listen, I love whomever Rachel is and the food from her kitchen. I've never ordered something that I didn't enjoy. That being said, I also do not like leaving negative reviews unless they are helpful. So hopefully this is. I have now had three separate instances where the customer service I've received has been horrible. I'm not one to ever ask for anything for free, but when you forget the chicken on a to-go salad order, (when actually ordering extra chicken) then take the time to call once you're home and notice, and still they are just like "sorry, you can come back", it's really frustrating. This isn't the first time I've had sub par customer service from them, and it's just really sad, as it makes me not want to come back. There's a saying, "people will forget what you said, but never how you made them feel." This location of Rachel's Kitchen made me (a frequent customer) feel like my dollar is all they want from me. I'm sure I will venture into this location again out of necessity, but dang-- we live in Las Vegas-- customer service is everything.
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