I wish I could give this place zero stars! I dropped my dog off at 12pm, they told me it would be 2-3 hours, not a problem. I hadn't heard anything and it was 3:45 so I decided to call. The man in the on the phone ( I'm assuming the owner) told me another women had picked my dog up. I then stated there's no way, I'm the only women who owns this dog and would pick it up, he again stated that he was picked up by someone else. At this point I was confused and scared. He put me on hold and quickly came back and said oh he's here, he will be ready in 10 min. Not only did it take longer then i was told but you scared the crap out of me. I paid him in full and decided it would be good that others knew they aren't as organized as they should be. I will never return or refer this dog salon to anyone. Oh and the best part, when I brought home my 80lb lab mix he was panting so bad that he drank almost 2 full bowls of water! VERY VERY SCARY!