I have been a Massage Envy client for over a year. I am a 120lb, 5'5" female physician with some residual lower back arthritis that responds well to deep tissue massage, and love the masseuse I have at the Henderson, Nevada locaiton. I go to various different locations because I travel for work.
I was very disappointed with my first massage at the Fitchberg location. I called ahead and specifically requested a deep tissue therapist. I was assured that my masseuse would be skilled at deep/therapeutic massage. Five minutes into the massage, when he asked me if the pressure was good, I told him that I needed more. His response was "this is as deep as I can comfortably go. There must be something wrong with your sensory nerves if you don't think this is deep." He then proceeded to tell me how I must have dietary malabsorption, gluten intolerance, and a variety of other nonsensical medical ailments for which he was recommending alternative therapies that I question the validity of. The then said he was going to do "energy" work on my back which resulted in a frightening 90 second episode of him hyperventilating while touching my back. Afterwards, he asked if I felt the healing, and I responded that I didn't - to which he seemed offended and surprised.
It was truly one of the worst massage experiences I have had in the 20 years that I have been getting massage and referring patients for massage. I plan to cancel my membership at this location unless a better deep tissue masseuse can be identified for me.