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  • Extremely disappointed in the business. Myself and my family have purchased furniture items from here in the past and have never had any issues. We were in the Phoenix showroom yesterday and had great service from Carla. We have been looking for a small counter height table and we we're deciding on one from Pruitt's or another furniture retailer. We wanted to give it some thought and would make a decision. We decided to go with Pruitt's. I called today to check the inventory before I drove down. My first call I was told no one able to click at the moment. Y second call (20 minutes later) I was transferred to an older gentleman. I gave him the item description and the stock #. He told me he was busy and will check, but that he believes they were sold out. I asked him if he can check and call me back so I don't make a wasted trip to the showroom. After waiting 30 minutes (with no call back) I tried AGAIN. I was transferred again to have someone check on the item. This time the man I was transferred to was able to check ASAP while I was on the phone. I was told they had 88 in stock. I explained to him how I called earlier and was still waiting for someone to call me back from earlier. As soon as I hung up the man from earlier finally called back and said how he was right on the item being sold out. Now I'm confused since I was just told they had 88 in stock. I told him how I just called and spoke with another man that was able to check the item and didn't need to call me back 30minutes later. I even gave him the stock # again and he continued to tell me how that item is sold out. Then he said the price and I told him "no, that is not even the correct price". Then he wanted to argue with me on how I looked at a wrong ticket. I explained that I wrote it down and I took a photo of the dinning set with the stock number tag on it. I became upset and hung up! I called back and asked to speak with a manager. I spoke with Pam and I explained the situation. She also checked the stock number and confirmed that had 88 in inventory. I told her how I was unsatisfied I was with my precious customer service...waiting for a call back when two people checked ASAP on a call and then being given incorrect information. I told her that because of this we may go someplace else. Then my phone rings and it's the previous man calling back...again. I told him how I just got off the phone with Pam who also verified the 88 they have in stock. I asked him if he's given thought to how many other customers they have lost business to when they're told items are no longer in stock and they have plenty? I told him how his customer service was horrible since he wanted to argue about the information I had given him (that was correct). He still wanted to argue. I never got his name, but Pruitt's you can give a huge Thank You to your sales rep for losing a customer and a sale! Since this Jack wagon sales rep continued to call me and wanted to argue that he was correct (when he clearly was not) I will make my furniture purchase elsewhere. Thank You for making this an easy decision!
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