The customer service was really great here. I was in about a week ago to get my car washed, with dunkin donuts conveniently in the same building, I really wanted a frozen French vanilla coffee coolatta. The machine was either being fixed/cleaned and the woman at the counter said it would be about 30 minutes. I came back in 30 minutes and I bought one. She informed me that the machine wasn't freezing the drinks yet, so she gave me my money back and gave me two free donuts for the inconvenience. Even though I didn't get the drink I wanted, i still left a happy customer and those donuts were super tasty.