This is not a large outlet. It's personal service! They specialize in one on one consultations, insuring that I get the attention and professional advice I look for. Skipping a large showroom full of over zealous employees ensures a low overhead which they pass on to their customers. They do have a showroom, and they do carry many consumer favorites, if they don't have it, they can get it. Not only would I do business with them again, I already have.