I honestly don't see the bad rating in this place. I'm a very picky person when it comes to my pho taste and the service. This place is great! The gentleman working here served me and my family (of 3) and got our order down PERFECTLY without writing it. With the extras I asked for as well. That's awesome! Everything came out to us in a timely matter, not a long wait at all. I give this place 5 stars for wonderful customer service and tastely fulfilling food! Thank you Pho MaiMai!! Our new Go To pho spot!!