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  • HORRIBLE CUSTOMER SERVICE. I could give it negative stars if I could. I purchased 2 foundations and found out it was a shade too dark for my skin, I went back the next day with the receipt and requested an exchange for a lighter shade. The same sales person Mary who serviced me was in the store. So I explained to her that the shades are too dark for me and I needed a lighter color. She immediately got defensive and said "I tried the color on you yesterday and you picked that color. I spent an hour trying on stuff on you yesterday." First of all, she was on her phone half the time with me in the store and only came assist when I asked to try lip tints. Secondly, when I choose that color she agreed that it is a better color. However, all I wanted was a lighter shade and she started pointing fingers like a child. I started to explain to her that I am not blaming her, and the lighting in the store is different than natural sunlight, all I wanted is a lighter shade, I wasn't even asking for a refund. She said only the store manager can do refunds and exchanges, and advised me to go back in Monday and speak to the store manager. She then open a box and point out that the foundation bottle cap had finger prints on it and they could not accept it as a return or exchange. FINGER PRINTS?! I really don't understand this logic. For being a brand name you'd thought their policies and customer service would match up. Very disappointed.
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