Refurbish pool companies want big multi-thousand dollar jobs and so when you have a broken plaster boulder-it's tough to get help-they know there's not a lot of money in it for them once they pay there subcontractors to do the work. That's why when I have called companies to get this fixed I ask right away, can you help me with a small job? This company was not honest about that issue. A call into Tribal Waters directed me to Michael who then said someone would get back to me that subcontracted to do that, no call. Texted him...wanted me to schedule with Michelle over email, did that, no response. Got a text from him and called him a week later. Bizarrely he tried to come a day earlier than the appt. we set. It was becoming clear that my job and my time was not valuable as a potential customer. So I was not surprised that he suggested taking out half my pool's perimeter to convert it to travertine to just do a boulder fix-probably cost on that, at least $5,000! Again I had honestly told him on the phone I just wanted a solid but economical fix to a broken boulder, not a new pool. Anyway, he wanted out of my home fast...gave me the number of Mark a subcontractor who does boulders...it was clear to him there was no money to be made on my broken boulder! I get it...but why not just be honest about it Tribal Waters...you wasted my time!
PS Mark never contacted me back, LOL